Refunds, Returns & Exchanges

If you are unsatisfied with your purchase in anyway please contact me (540) 460-1822 and I will be happy to refund you upon receipt of the returned jewelry. All jewelry items, except custom order work (see below for definition), may be returned within 7 days of receipt of product.

All returned jewelry must be returned by sender in the original packaging box that it was sent in with the original tracking number. I do not refund shipping costs. I will credit back your purchase to the original credit card used for payment upon receipt of the returned jewelry.

I will be happy to exchange pieces or resize chains for you if something does not fit correctly or is too big or small for you.

CUSTOM ORDERS
Rings, as well as special order stones, are custom order work and may not be exchanged. If the ring is too small it may be returned to be stretched up in size. Please see the following paragraphs for more information.

Custom order work also includes the following:
● Chain variations that are different than those indicated under the product description which I am happy to make any necklace in a specific chain length just for you.
● Change a particular piece of jewelry in such a way that the stones are those of your choosing. Prices may vary due to stone choices
● Make a custom Birthstone Necklace or Mother’s Necklace for you using any of the designs that are already available or with slight variations. Prices may vary due to stone choices.
● Make a custom ring for you using any of the designs that are available but changing the stone that is shown and making it to your size (whole, half and quarter sizes are available.) Prices may vary due to stone choices.